Terms & Conditions

• Hop On Hop Off Tour – 02 Hours Frequency This fully narrated audio tour allows you to discover over 9 locations throughout the city with daily departures from the starting point at the Dubai Mall at 10am, 12pm, 2pm and 4pm. Guests may also join the tour from any of the nine stops on the route. The full tour duration is 02 hours without getting off and the bus frequency is every 02 hours. Starting Point: Stop #1 – The Dubai Mall (Financial Centre Road – Tourist Bus Parking Area) Please arrive in good time to secure your seat. NINE STOPS: Burj Khalifa & Dubai Mall, Bastakiya Old Village, Al Fahidi Fort, Old Souk ‘Of Arabia’, Old Watchtower & Heritage Village, Gold & Spice Souk’s, Dubai Creek, Atlantis The Palm, Souk Madinat & Burj Al Arab. Children under 5 years of age may travel for free if accompanied by a dedicated adult (1 adult: 1 child) as long as the child does not occupy a seat to the exclusion of a fare-paying passenger. Big Bus Terms and Conditions apply. This ticket is Non-Refundable and void if altered. This ticket has No Return and No Exchange. How do I use my ticket? How to begin... 1. Go to a Stop Use the printed map or download the 'Big Bus Tours' app to get directions wherever you are! Don't worry, your time doesn't start until you exchange your voucher for a ticket. 2. Say Hello! Exchange this voucher for your tickets at the Dubai Mall Big Bus stop. Look for a team member with a Big Bus logo. We'll arrange your tickets for any additional services - and you're ready to go! 3. Enjoy your Tour! Free headphones with multiple languages are provided on the bus and our experienced customer service representatives will be at hand to answer any question you may have during your tour.